Leverage Criticism into Improvement

Sal and Emily Sal, a heavy-set technician in his mid-fifties, was leaning back in the uncomfortable office chair, with his tree-trunk arms crossed across his thick chest, and his face red. “I don’t think I have to listen to this. Is this your role now?” He demanded, in a low but sharp voice. Emily was …

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Personal Realignment

Rick’s Dilemma “I’m gonna be honest here, Rick,” Tuan began, “I just don’t know what you’re doing all day, and that’s the problem. You haven’t resolved a whole lot of tickets – only 50% of the next lowest technician. “You say that you’ve been working in your labs and trying to learn more about the …

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